Our Mandate, Vision, Mission & Values

Our Vision

• "provide effective leadership development programmes and management training appropriate to all levels, and in line with the demands of a modern and competitive public service"
  
  CD 32/93 of 6 Sept, 1993

Our Vision

• To be the pre-eminent and preferred public service training, organisational and leadership development institute in Jamaica serving the Caribbean

Mission

• To provide public servants with quality leadership development options, management training, support-ing services and outreach that sustain a culture of enterprise, efficiency and responsiveness to the publics they serve
  

Our Values

• Customer-focus
  

1. - Anticipate and be responsive to internal and external customers’ needs

2. - Give customers your full attention

3. - Be an ambassador for the Agency at all times

4. - Place the customer at the centre of all decisions

5. - Show respect to all customers
   
   

• Integrity
  

1. - Be respectfully truthful, fair and transparent

   - Be trustworthy

   - Act ethically

   - Honour commitments

   - Hold oneself accountable for ones own behaviours

• 
  Teamwork
  

1. - Share information with the wider team

2. - Embrace differing opinions and cultures

   - Be cooperative in group initiatives

   - Support team members across the Agency
   

• 
  Professionalism
  

1. - Maintain self-control

2. - Keep private life outside of the workplace

3. - Treat all persons like they matter

   - Seek ways to stay current in your field

   - Show up to engagements on time

   - Dress in keeping with proper workplace attire
   
   

• Results Oriented
  

1. - Deliver work consistently and in a timely manner

   - Produce accurate, high quality work

   - Hold oneself accountable for results produced

   - Commit to the vision and mission of the Agency

   - Share ideas on how to improve levels of effectiveness and efficiency

   - Utilize innovative means to get work done